If you have made a purchase with us, you will receive an order confirmation via email or SMS within a few minutes. If you did not receive an order confirmation, there can be the following reasons:
1.) You may have entered your email address incorrectly.
2.) Please check your spam folder. It could be that the order confirmation has landed there
3.) The order process was not completed correctly.
Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes.
However, here’s what you can expect from shipping:
UK 7-10 Business Days
EU 7-10 Business Days
US 7-10 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Africa 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate
*we can't guarantee shipping times because we depend on our shipping partner.
Since we have all our pictures individually produced and printed for you, they also have different delivery times. Most pictures arrive within 10 days after confirmation of dispatch. In some, very rare cases, it can take up to 3 weeks - this can happen in times of many orders of individual pictures, because we currently have only one designer, who has to process every single order for you.
Before a picture is handed over to our shipping service provider, it currently takes about 3 days.
Usually it should be enough to order 3 weeks before a certain date. If you want to be absolutely sure, then order 5 weeks before the date you need the picture / product.
Please also keep in mind that on dates like Christmas the post office and of course we have a much higher shipping volume than usual in the year. In such times there are generally much more delays, for which we would like to apologize to you in advance.
In case of an enormous delivery delay, please send us an e-mail to support@paintbynumbers-diy.com and we will surely find a solution!
All pictures are produced for you only when you order them and we receive a large number of orders every day. On the one hand this is very nice, because we know that you like our pictures, on the other hand this creates a very big queue of print orders. The individual pictures also have to be processed by our designer, which causes additional waiting time. At the moment it takes about 3-4 days until your picture is handed over to our shipping service provider.
But we are already in the process of upgrading our printing machines and expanding our infrastructure to speed up the processes. Since this is connected with high costs, which we would not like to pass on to you, we need time for this and ask for your understanding and patience.
Don't worry - it is quite normal and often happens that the shipment status is updated with a delay.
As soon as an order is announced to the shipping service provider, i.e. the product goes into production, the customer receives an automatic shipment notification. The tracking number is thus already provisionally available and is updated as soon as the shipping partner has picked up the package. Please note that the shipment status can be updated at the customer's site with a delay of a few days and that it is only a simplified representation of the complex production and delivery process.
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