How Can We Help You Today?

Fast! Within the US, delivery usually takes just 2 to 3 business days. Deliveries to other countries may take a little longer.

As soon as your order is on its way, you receive an email with your tracking number.

Yes. Every order ships free, and there is no minimum order value.

Thanks to our fast delivery, ordering about one week before the date is usually enough. In the busy weeks before Christmas, carriers can be slower, so we recommend ordering a little earlier.

Don't worry. We keep our kits in several warehouses, so items from one order are sometimes shipped in separate packages. The other packages are on their way, and shipping stays free for you.

Your confirmation usually arrives within a few minutes. Please check your spam or junk folder. If it is not there, the email address may have been mistyped. Just contact us and we will check your order.

Yes, if your order has not shipped yet. Because we ship quickly, please contact us as soon as possible. Once a package has been handed to the carrier, the address can no longer be changed.

Copy the tracking number from your shipping email and enter it on our Track My Order page. Tracking updates can take a little while to appear after the shipping email.

This is normal right after shipping. The number becomes active once the carrier scans your package. Please try again a day later. You can also check your number at 17track.net.

Please contact us with your order number. We will check with the carrier and make sure you get your kit.

• A high-quality canvas, pre-printed with numbers
• All the acrylic paints you need, already mixed and numbered
• 3 brushes in different sizes

The canvas size depends on the option you choose on the product page.

No. Every color is already mixed for you and marked with a number that matches the areas on the canvas.

We are sorry about that. Please contact us with your order number and let us know what is missing. We will send you a replacement.

Most dried paint can be saved: add a few drops of warm water, wait a moment and stir well. Repeat until the paint is smooth again. Our guide Paint dried out? How to revive it explains it step by step.

If it cannot be saved and your order is less than 2 months old, contact us and we will help.

Each pot contains enough paint for the whole picture when applied in thin, even layers. If you still run short, please contact us. You can also buy extra paints anytime.

Yes. You will find extra acrylic paints and premium brushes in our shop.

Yes. Every area on the canvas has a number, and every paint pot has the same number. You simply match them, one area at a time. No drawing, no mixing and no experience needed. If you are unsure, start with one of our mini kits or a Surprise Kit.

A standard canvas usually takes 15 to 30 hours, or two to four weeks of relaxed evenings. Mini kits can be finished in an afternoon. More in our guide How long does paint by numbers take?

Yes. Paint in good light, apply thin even layers, clean your brush often and start with the darker colors. Our Tips & Guides cover everything from brushes to framing.

Many of our customers say it is their favorite way to unwind. Focusing on one small area at a time is calm and screen-free, and at the end you have a real painting to be proud of.

We offer a 100% Satisfaction Guarantee. If anything is not right, just contact us and we will make it right.

Yes. Please send the kit back as described in our return policy and add a short note telling us which design you would like instead.

Because photo kits are made only for you from your own picture, they cannot be exchanged or returned. If something is wrong with your photo kit, please contact us and we will find a solution.

We do not provide return labels. All details about returns are in our return policy.

Yes. Your data is always encrypted, and payments are processed by certified payment partners. You can pay with PayPal, Apple Pay, Shop Pay and all major credit cards.

Email us at support@paintbynumbers-diy.com or use our contact form. Please include your order number, your full name and the email address you ordered with, so we can help you right away.