Send Us a Message
So we can help you right away, please include:
- Your order number (it starts with #PBN)
- The email address you ordered with
- Your full name
- A photo, if something is damaged or missing
We're Here for You
Real People, Ready to Help
Questions about your order, a kit or a gift? Write to us. A real person on our team reads every message, and we usually reply within 24 hours.
- Reply usually within 24 hours
- support@paintbynumbers-diy.com
- 100% Satisfaction Guarantee
60,000+ orders shippedFind Your Answer Even Faster
-
Where is my order?
Track your package with the number from your shipping email.
-
Quick answers
Shipping times, missing paint, returns and painting tips.
-
Help choosing a kit
Answer 3 quick questions and see kits picked for you.
Before You Write: Quick Answers
How long does delivery take?
Within the US, delivery usually takes just 2 to 3 business days. You'll get a tracking number by email.
A color or brush is missing. What do I do?
Just send us your order number and what is missing using the form above. We'll send you a replacement.
Only part of my order arrived.
Items from one order sometimes ship in separate packages from different warehouses. The rest is on its way, and shipping stays free.
Can I change my address?
Yes, if your order hasn't shipped yet. Because we ship quickly, please write to us right away with your order number and the new address.
Can I exchange my kit for a different design?
Yes. Please see our return policy and let us know which design you would like instead.
- 60,000+ Orders shipped
- 24h Usual reply time
- 2–3 Business days delivery
- 100% Satisfaction guarantee